CoreOP Refund Policy

Last Updated: June 9, 2026

This Refund Policy ("Policy") is part of, and is incorporated by reference into, the CoreOP Terms of Service at coreop.io/legal/terms (the "Terms"). Capitalized terms not defined here have the meaning given in the Terms. "CoreOP," "we," "us," and "our" mean Aviluxe Aviation LLC, a Texas limited liability company doing business as CoreOP. "Vendor" means a business that subscribes to the Service. "End Customer" means a customer of a Vendor. "Service" means the CoreOP platform and related services.

This Policy explains two separate things: (1) refunds of the fees you pay CoreOP for the Service, and (2) refunds of payments an End Customer makes to a Vendor for that Vendor's own products and services, where CoreOP acts only as the software platform and payment facilitator. These are different relationships with different rules, and they are addressed separately below.

If anything in this Policy conflicts with the Terms, the Terms control, except that this Policy controls for the specific subject of refunds.

1. CoreOP Subscription and Platform Fees (between CoreOP and Vendors)

1.1 Fees are non-refundable

Except as expressly stated in this Section 1 or as required by applicable law, all fees you pay to CoreOP are non-refundable, in whole or in part. This includes subscription fees, seat or user fees, add-on fees, overage charges, setup or onboarding fees, and the CoreOP platform portion of payment processing fees described in the Terms. Fees are earned when paid and are not contingent on your use of the Service.

1.2 Cancellation

You may cancel your subscription at any time using the in-product cancellation flow or by emailing support@coreop.io at least 24 hours before your next renewal date, as described in the Terms. Cancellation stops future renewals. It does not entitle you to a refund of fees already paid for the current billing period, and your access continues through the end of the period you have paid for.

1.3 No refunds for the following

For clarity, CoreOP does not provide refunds, credits, or proration for:

  • Voluntary cancellation before the end of a paid month-to-month or annual term.
  • Partial billing periods, unused time, or periods during which you did not use the Service.
  • Unused or reduced seats, users, or features after a downgrade, where the downgrade takes effect at the next renewal.
  • Dissatisfaction with the Service, change of business circumstances, or a decision to switch to another provider.
  • Suspension or termination of your account for breach of the Terms or the Acceptable Use Policy.

1.4 Exception: CoreOP billing errors

If CoreOP charges you in error, we will correct it and refund the erroneous amount once we have verified the error. A "billing error" means a charge that resulted from a mistake attributable to CoreOP, such as:

  • A duplicate charge for the same subscription period.
  • A charge in an amount greater than the price set out in your Order or account billing screen.
  • A charge applied after a valid and timely cancellation took effect.
  • A charge for a plan tier, seat count, or add-on you did not authorize.

To request correction of a billing error, email support@coreop.io within sixty (60) days of the charge, with your account details and a description of the error. We will review your request, and where we confirm an error, refund the verified amount to the original payment method within a commercially reasonable time. A billing error does not include charges that are correct under your current plan, including charges that occur because you did not cancel before a renewal date.

1.5 Uncured material breach by CoreOP

As stated in the Terms, if CoreOP materially breaches the Agreement and fails to cure within thirty (30) days of your written notice, you may terminate the affected subscription and receive a pro-rated refund of unused, prepaid fees as your sole and exclusive remedy.

1.6 Promotional, founding-member, and lifetime pricing

Free trials, founding-member rates, lifetime or rate-locked offers, discounts, and other promotional pricing are subject to the specific terms stated at the time of the offer. Amounts paid under a promotional, founding-member, or lifetime offer are non-refundable except as required by law or as expressly stated in that offer.

1.7 Where the law requires a refund

Nothing in this Policy limits any non-waivable refund, cancellation, or cooling-off right you have under the consumer-protection, automatic-renewal, or other laws of your jurisdiction. Where such a law applies to you, that law governs to the extent of any conflict with this Section 1.

1.8 Chargebacks on subscription fees

If you dispute a valid CoreOP subscription charge with your bank or card issuer instead of contacting us, we may suspend your account pending resolution and may recover the disputed amount and any associated fees. Please contact support@coreop.io first so we can resolve billing questions directly.

2. Service Refunds (between Vendors and their End Customers)

2.1 CoreOP's role

CoreOP is a software platform and a payment facilitator. When an End Customer pays a Vendor through the Service, payment processing is provided by Stripe, Inc. under the Stripe Connected Account Agreement, and funds are settled to the Vendor's connected account. CoreOP is not the seller of the Vendor's products or services, is not a party to the agreement between a Vendor and its End Customer, and does not hold, own, or fund the amounts a Vendor charges its End Customers. CoreOP is not a money transmitter, payment institution, or bank.

2.2 Vendors set their own refund policies

Each Vendor is solely responsible for setting and publishing its own refund, cancellation, deposit, rescheduling, and no-show terms for the products and services it sells. CoreOP does not set, require, or guarantee any particular refund terms between a Vendor and its End Customers. Refund terms may vary from one Vendor to another.

2.3 Vendor responsibilities

A Vendor that uses the Service to quote, invoice, or collect payment from End Customers agrees that it is solely responsible for:

  • Clearly disclosing its refund, cancellation, and deposit terms to each End Customer before the End Customer pays, including on quotes, booking confirmations, and invoices.
  • Honoring those terms and applicable consumer-protection law.
  • Reviewing, approving, and issuing any refund to its End Customers.
  • Responding to and resolving End Customer billing questions, refund requests, and disputes.

CoreOP provides tools that let Vendors display their terms and issue refunds, but the decision to refund, and responsibility for it, rests entirely with the Vendor.

2.4 How refunds are issued

A Vendor may issue a full or partial refund to an End Customer through the Service. Refunds are returned from the Vendor's connected account to the End Customer's original payment method through Stripe. CoreOP facilitates the mechanics of submitting the refund but does not advance, fund, or guarantee any refund. A Vendor cannot issue a refund that exceeds the original payment, and refunds are subject to Stripe's processing timelines and requirements.

2.5 Processing fees on refunds

When a Vendor refunds an End Customer, the payment processing fees originally charged on the transaction, including Stripe's processing fee and, depending on the circumstances and applicable Stripe terms, the CoreOP platform fee, may not be returned to the Vendor. Vendors should account for this when setting refund terms and pricing.

2.6 Chargebacks and disputes

If an End Customer disputes a charge with their bank or card issuer (a "chargeback"), the dispute is handled under Stripe and card-network rules and is associated with the Vendor's connected account. The Vendor is responsible for the disputed amount and any chargeback or dispute fees, and for submitting evidence to contest the dispute. CoreOP may make transaction records available to assist the Vendor but is not responsible for, and does not guarantee, the outcome of any dispute.

2.7 End Customer recourse

If you are an End Customer seeking a refund, cancellation, or adjustment, contact the Vendor you paid directly. The Vendor, not CoreOP, is the business you contracted with, is responsible for its own refund decisions, and is the party able to issue a refund. CoreOP cannot issue refunds on a Vendor's behalf, cannot override a Vendor's refund decision, and is not responsible for a Vendor's products, services, conduct, or refund terms. Your payment is subject to the refund and cancellation terms the Vendor disclosed to you at the time of payment.

2.8 Protection for both parties

To protect both Vendors and End Customers, CoreOP encourages every Vendor to adopt a clear, written refund and cancellation policy and to present it to End Customers before payment. An End Customer who pays a Vendor through the Service is agreeing to that Vendor's disclosed terms. Disclosed, agreed terms protect the Vendor from disputes over expectations and protect the End Customer by setting out, in advance, when and how a refund is available.

3. General

Relationship to the Terms. This Policy is incorporated into and forms part of the Terms. Your use of the Service is also governed by the Terms, including the provisions on fees and payment, limitation of liability, indemnification, governing law, and binding arbitration.

Changes. We may update this Policy from time to time. We will post the updated Policy at coreop.io/legal/refunds and update the "Last Updated" date. For material changes we will provide notice consistent with the Terms. Your continued use of the Service after an update takes effect constitutes acceptance.

Governing law and disputes. This Policy is governed by the laws of the State of Texas, and any dispute relating to it is subject to the binding arbitration, class-action waiver, and venue provisions of the Terms.

Contact. For billing-error refund requests or questions about this Policy:

Aviluxe Aviation LLC (d/b/a CoreOP) 4115 Wild Azalea Ave #3124, Fort Worth, TX 76116 Email: support@coreop.io Phone: (682) 900-5811 Web: coreop.io